Keeping your orders organised
Where to find saved orders and what to include when asking for help.
Keep everything in one account
Use the same account when you save and revisit orders. Your order history is tied to that account, so switching accounts can make an order appear missing.
Find the order ID
Open My orders and find the order you want to review. Keep its ID handy when contacting support. An unpaid order is not confirmation of paid delivery.
Share only what is needed
Send the order ID and a clear description of the issue through our contact page. Do not share your password, one-time login codes or payment credentials.